Return & Refund Policy

At Fashion Sphere, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return and refund process. Please read the policy below to understand the terms and conditions of returns, exchanges, and refunds.

If you have any questions, feel free to contact us:

📍 Address: 32 Dunraven St, London W1K 7BA, United Kingdom
📞 Phone: +44 207 499 2459
📧 Email: [email protected]

1. Eligibility for Returns
Items That Can Be Returned
Title: What Can Be Returned?
Subtitle: Conditions for Accepting Returns
To be eligible for a return, items must meet the following conditions:

Must be returned within 14 days from the delivery date.
Must be unused, unworn, and in original condition with all tags attached.
Must be in original packaging, including any accessories or promotional items received.
Proof of purchase (order confirmation or receipt) is required.
Certain items cannot be returned, including:

Final sale or clearance items.
Underwear, swimwear, or other hygiene-sensitive products.
Personalized or custom-made items.
If you are unsure about an item’s return eligibility, contact our support team before initiating a return.

2. How to Initiate a Return
Simple Steps for a Smooth Process
Title: How to Return Your Order
Subtitle: Follow These Easy Steps
To return an item, follow these steps:

Contact Us: Email us at [email protected] with your order number, item details, and reason for the return.
Receive Instructions: Our team will review your request and provide a return shipping address.
Pack & Ship the Item: Securely pack the item and send it using a trackable shipping method. The customer is responsible for return shipping costs unless the item is faulty or incorrect.
Receive Your Refund or Exchange: Once we receive the returned item and inspect it, we will process your refund or exchange within 5-7 business days.

3. Refund Process
When & How You Will Receive Your Refund
Title: Getting Your Refund
Subtitle: Processing Time & Payment Method
Once we receive your returned item and approve the refund, here’s how it will be processed:

Refund Method: The refund will be issued to the original payment method used at checkout.
Processing Time: Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
Shipping Costs: Original shipping charges are non-refundable, except in cases where the item was defective or incorrect.
If you haven’t received your refund after 10 business days, please contact us at [email protected] for assistance.

4. Exchanges
Need a Different Size or Color?
Title: Exchange Policy
Subtitle: Quick & Easy Item Replacement
If you need a different size, color, or an alternative item, we offer exchanges under the following conditions:

The exchange request must be made within 14 days of delivery.
The item must be in original condition (unused, unworn, with tags).
Exchanges are subject to stock availability.
To request an exchange, email us at [email protected] with your order details, and we will assist you with the process.

5. Damaged or Incorrect Items
What to Do If You Receive a Faulty Product
Title: Reporting a Defective or Wrong Item
Subtitle: We’ll Make It Right
If you received a damaged or incorrect item, please notify us within 48 hours of delivery:

Send an email to [email protected] with your order number, photos of the item, and a description of the issue.
We will provide a replacement or full refund, including return shipping costs, once the issue is verified.
We apologize for any inconvenience and will resolve the issue as quickly as possible.

6. Non-Returnable & Non-Refundable Items
Items That Cannot Be Returned or Refunded
Title: Exceptions to Our Return Policy
Subtitle: Items That Are Final Sale
The following items are not eligible for returns or refunds:

Clearance and final sale items – All purchases are final.
Personalized or custom-made products – Items made specifically for you.
Swimwear, underwear, and accessories – Due to hygiene reasons.
Gift cards – Non-refundable and cannot be exchanged for cash.
Please review product descriptions before making a purchase to ensure eligibility.

7. Contact Information
Need Help with Your Return?
Title: Get in Touch with Fashion Sphere
Subtitle: Our Team Is Here to Assist You
If you have any questions about our return policy, feel free to reach out:

📍 Address: 32 Dunraven St, London W1K 7BA, United Kingdom
📞 Phone: +44 207 499 2459
📧 Email: [email protected]

We are committed to ensuring a smooth and customer-friendly return experience.